2 days ago
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Vacancies Available:
1. Head of Operations & Revenue (HoR)
Job Description:
Company: MagnaPOS (www.magnapos.com)
Location: Nigeria (Hybrid / Remote acceptable)
Employment Type: Full-time
Reports to: Co-founders
Role Summary
Magna POS is a growing SaaS company serving SMEs. The Head of Operations & Revenue will act as the day-to-day owner of the business engine. This role is fully accountable for revenue growth, customer onboarding, retention, and team execution. The founders are not involved in daily operations; therefore, this role carries real authority and responsibility.
This is a hands-on execution role, not a strategy-only position.
Responsibilities
Revenue & Growth (Primary Accountability)
- Own monthly and quarterly revenue targets
- Drive new customer acquisition and renewals
- Enforce pricing discipline and paid onboarding
- Design and manage referral and partnership programs
Sales & Pipeline Management
- Manage inbound and outbound sales activities
- Build and track a structured sales pipeline (CRM discipline)
- Recruit and manage commission-based sales agents
- Improve conversion rates across the funnel
Onboarding & Operations
- Standardise onboarding workflows
- Reduce onboarding time and friction (e.g., product list setup)
- Ensure a smooth client go-live experience
- Manage day-to-day operations of the business
Customer Success & Retention
- Implement renewal and upsell playbooks
- Conduct periodic enterprise customer check-ins
- Identify churn risks early and act on them
People Management
- Manage and coach employees
- Set weekly targets and KPIs
- Hire additional staff only with founder approval
Required Experience & Skills
- 5–10 years experience in operations, sales, or customer success
- Proven experience selling to or managing SME / enterprise clients in Nigeria
- Strong execution, follow-up, and accountability mindset
- Comfortable with targets, numbers, and performance tracking
- Ability to manage people and customers simultaneously
Nice-to-Have
- SaaS, POS software, ERP, or fintech experience
- Pharmacy, retail, or FMCG exposure
- Startup or small business leadership experience
Compensation
- Base Salary: To be discussed (based on experience)
- Variable Pay: Commission on new revenue and renewals
- Performance-based bonuses tied to churn reduction and average revenue per account (ARPA) growth
DEADLINE: 15TH MARCH, 2026
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